A thought leading practitioner in the area of customer experience, customer service and customer relationships. Laser focus on helping businesses to understand the importance of balance; among people, process, platforms and play. It is not about the delivery, nor the source; open, closed, premise or cloud, it is about solving the problem and getting jobs done. A modern, unique but practical view of customer strategy, process improvement and technology optimization achieved by creating tight alignment between business strategy, goals and objectives.
Successful history in designing and delivering mission critical business applications, that work, solve problems and add value to the business. A unique and focused perspective on both current technological practices as well as emerging technologies. A practical view on today and as well as a view on where we are headed, and how this applies to many different types of businesses.